Privacy Policy

At LYNIA Wellness & MedSpa («LYNIA,» «we,» «our,» or «us»), we respect your privacy and are committed to protecting the personal information you provide when visiting our website, requesting services, scheduling appointments, or communicating with our team.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website at

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and related business communications.

By using our website, you acknowledge that you have reviewed this Privacy Policy. Where consent is legally required, we will request it separately.

1. Information We Collect

We may collect information that you voluntarily provide when interacting with our website or requesting our services.

Personal Information

• Full name.
• Email address.
• Mobile or telephone number.
• Address or general service location, when necessary.
• Appointment requests and scheduling preferences.
• Information included in inquiries or contact forms.
• Communication preferences and consent records.
• Payment or transaction-related information, when applicable.

Service and Health-Related Information

Depending on the service requested, we may need certain health-related information to assess eligibility, arrange consultations, or coordinate appropriate care.

Health-related information should only be provided through appropriate channels designated by LYNIA. Our general website contact forms should not be used to submit highly sensitive medical details.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type and version.
• Device type and operating system.
• Pages visited and navigation activity.
• Referring websites.
• Cookies and similar technologies.
• Approximate location derived from technical information.

2. How We Use Your Information

We use personal information for legitimate business and service-related purposes, including:

• Responding to inquiries and customer service requests.
• Scheduling and managing appointments.
• Sending appointment confirmations and reminders when authorized.
• Providing information about requested treatments and services.
• Processing payments and maintaining transaction records.
• Improving website functionality and user experience.
• Maintaining communication preferences and consent records.
• Preventing fraud, misuse, or unauthorized access.
• Complying with applicable legal and regulatory obligations.
• Sending promotional communications only when the necessary consent has been obtained.

3. SMS Messaging and Consent

LYNIA Wellness & MedSpa may offer an SMS messaging program to communicate with individuals who have explicitly opted in.

Program Name: LYNIA Wellness & MedSpa SMS Program.

How SMS Consent Is Obtained

SMS consent is collected when users voluntarily provide their mobile phone number and select the applicable, unchecked SMS consent checkbox before submitting a website form.

The checkbox must be selected by the individual and is not automatically preselected.

Consent to receive SMS messages is not a condition of purchasing goods or services.

Types of SMS Communications

Depending on the consent provided, SMS communications may include:

• Appointment confirmations.
• Appointment reminders.
• Appointment rescheduling notifications.
• Updates regarding requested services.
• Customer support communications.
• Promotional or marketing messages when separate appropriate consent has been provided.

Message Frequency

Message frequency may vary depending on your appointment activity, service requests, interactions, and communication preferences.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile service plan.

SMS Opt-Out

You may unsubscribe from SMS messages at any time by replying STOP to a message received from LYNIA.

Once your opt-out request is processed, you may receive a final confirmation message, after which you will no longer receive SMS messages under that consent unless you subscribe again.

SMS Help

For assistance with our SMS program, reply HELP to one of our messages or contact: info@lyniamedspa.com .

Rejoining the SMS Program

If you unsubscribe and later wish to receive messages again, you must provide a new SMS opt-in through an authorized consent method.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages.

For additional information, please review our Terms and Conditions .

4. Information Sharing and Disclosure

We do not sell or rent personal information to third parties for their independent marketing.

We may share limited personal information with service providers when reasonably necessary to operate our business and deliver requested services.

Service Providers

Service providers may include:

• Website hosting providers.
• Appointment scheduling platforms.
• Customer relationship management systems.
• Payment processing providers.
• Email communication providers.
• SMS delivery providers and aggregators.
• Customer support service providers.

These providers should access only the information necessary to perform their designated services, subject to applicable confidentiality and security obligations.

Legal Requirements

We may disclose information when reasonably necessary to comply with applicable law, lawful requests, legal proceedings, or obligations to protect rights and safety.

Business Transfers

Information may be transferred in connection with a merger, acquisition, restructuring, or transfer of business assets, subject to applicable privacy protections.

SMS opt-in information and consent records are excluded from sharing for third-party or affiliate marketing purposes.

5. Data Security

We take reasonable administrative, technical, and organizational precautions designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems involved, protective measures may include:

• Access restrictions and user permissions.
• Secure account authentication.
• Secure transmission technologies.
• Security updates and system maintenance.
• Appropriate internal access controls.
• Measures to protect communication and consent records.

No electronic storage system or internet transmission method can be guaranteed to be completely secure.

We therefore cannot guarantee absolute security, but we seek to use reasonable safeguards appropriate to the information being processed.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support functionality, understand website usage, and improve the visitor experience.

Depending on the technologies enabled on the website, cookies may be used for:

• Essential website functionality.
• Remembering visitor preferences.
• Website performance measurement.
• Traffic analytics.
• Security and fraud prevention.
• Advertising measurement where permitted by applicable law and visitor preferences.

You may control or disable certain cookies through your browser settings.

Disabling cookies may affect the functionality of certain website features.

7. Your Privacy Rights and Choices

Depending on applicable law, you may have rights regarding personal information we hold about you.

These rights may include:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion of information when legally permitted.
• Requesting information about how personal data is used.
• Withdrawing communication consent for future messages.
• Opting out of promotional email communications.
• Unsubscribing from SMS by replying STOP.

Certain information may need to be retained to comply with legal, regulatory, medical, financial, or operational recordkeeping obligations.

To submit a privacy request, contact us using the details at the end of this policy.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain business records, or meet applicable legal and regulatory obligations.

Retention periods may vary depending on the type of information, service provided, legal obligations, and legitimate operational needs.

When information is no longer required, we take reasonable steps to delete, de-identify, or otherwise appropriately dispose of it.

9. Health Information and Confidentiality

Certain services may involve collection or processing of health-related information.

Such information may be subject to additional privacy and confidentiality requirements, including applicable federal or state healthcare privacy laws.

Where required, health information will be handled under separate notices, authorizations, or privacy procedures applicable to the healthcare services involved.

Please avoid sending detailed medical histories, diagnoses, laboratory results, or other sensitive health records through ordinary website contact forms.

10. Third-Party Links

Our website may contain links to independent third-party websites or services.

We are not responsible for the privacy practices, content, security, or operation of third-party websites that we do not control.

We encourage users to review the privacy policies of external websites before sharing personal information.

11. Children’s Privacy

Our website and services are primarily intended for adults aged 18 years or older.

We do not knowingly use our general website forms to solicit personal information from children under 13.

If we become aware that personal information from a child has been collected through our general website in violation of applicable law, we will take appropriate steps to address the issue.

12. Changes to This Privacy Policy

LYNIA Wellness & MedSpa may update this Privacy Policy periodically to reflect changes in our services, data practices, technology, or legal obligations.

Any updates will be published on this page with a revised effective date.

Where legally required, we will provide additional notice or obtain consent before implementing material changes to data processing.

13. Contact Us

If you have questions about this Privacy Policy, wish to exercise applicable privacy rights, or have concerns about how your information is handled, please contact: